Services
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Mason Sq Hub | Resident Portal
Mason Sq Hub | Resident Portal
Mason Sq Hub | Resident Portal
Request Access To get access, please call or email the appropriate building manager.
Desktop Link URL: http://masonsquarehub.com
Mobile App:
Apple Store or Google Play Store
What is the app for?
– View building notices, documents, and forms in online Library
– Book Amenities & Moves
– Submit maintenance requests for needed repairs.
Mason Sq TV | Channel 401
Mason Sq Hub | Resident Portal
Mason Sq Hub | Resident Portal
Tune In: Channel 401
Mason Sq TV is our informational channel.
Its viewable on our information displays, located in lobbies or the gym.
You can also view the TV channel in your own apartment within Mason Sq complex by tuning to channel 401.
- Building Announcements
- General Building Information & Updates
- PTV Train/Tram Info
- ABC News
- Weather
Mail & Deliveries
My Parcel Locker
Food & Large Deliveries
My Parcel Locker
Parcel Lockers provide secure 24/7 access for parcel delivery and pick up.
Registration & Help
For registration and help, please visit My Parcel Locker website or watch this simple video - https://www.youtube.com/watch?v=_uOKRXAjd8U
Couriers Onboarded
Australia Post, Startrek, DHL, Couriers Please, Fastway, FedEx, TNT, Toll and more.
Locker Locations
Hall St East: Located behind the lift bank.
Building Served: 40 Hall St
Focus Lobby: Located entry of lift bank
Building Served: 51 Homer St (West)
Rise Lobby: Located right of lift bank
Building Served: 15 Everage St
Standard Mail
Food & Large Deliveries
My Parcel Locker
Standard mail deliveries by Australia Post will be made direct to your mailbox. If the item is too large, Australia Post may use My Parcel Locker.
Sometimes however, AustPost may card your parcel and pickup is usually at the Moone Ponds Post Shop.
Post Shop
Address: 109 Puckle St, Moonee Ponds VIC 3039
Hours: Check website
Phone: 13 13 18
Food & Large Deliveries
Food & Large Deliveries
Food & Large Deliveries
Large Items
It can be difficult to organise large deliveries to apartments. Such as sofas, a new fridge or bed.
All deliveries must be booked via BuildingLink, we ask that deliveries are organised between the move times and one business day notice is given to Building Management. If there is a move booked in at that time—the delivery will need to wait until the lift is available.
Take Away Food Delivers
Food deliveries drivers from the likes of Uber, Deliveroo or DoorDash are guests of you, any loss or damages caused are the responsibility of the lot owner.
Meal Box Delivers
Food deliveries from meal box providers should be directed to use My Parcel Locker - please ensure your delivery informaiton mentions My Parcel Locker.
If a meal delivery service leaves your box unattended at the front door, any loss caused is responsibility of the lot owner.
Essential Services & Utilities
Hot Water
Electricity
Hot Water
Supplier: Origin
Number: Call specialised Origin team on 1800684993, 8am–6 pm, Monday–Friday.
Website: https://www.originenergy.com.au/for-home/electricity-and-gas/hot-water/hot-water-for-apartments.html
Note: Mason Sq hot water uses centralised gas to heat the water. The charge will be for the water itself along with costs for heating it.
Cold Water
Electricity
Hot Water
Supplier: Greater Western Water
Number: 13 44 99
Website: https://www.gww.com.au/
Owners: This is normally taken care at settlement by your conveyance.
Tenants: Upon signing a lease with agent or landlord, please contact GWW to ensure usage billing is setup.
Electricity
Electricity
Electricity
Supplier: Origin
Number: Call specialised Origin team on 1800684993, 8am–6 pm, Monday–Friday.
Website: https://www.originenergy.com.au/for-home/electricity-and-gas/info/centralised-electricity.html
Note: While you can choose your own electricity supplier, please note that the building is using an embedded network, as such there will be a significant setup involved if you dont choose Origin. Also you will then recieve 2 bills, one for usage and another for supply charges.
Gas
Heating and Cooling
Electricity
Apartments do not have individual gas connections.
Heating and Cooling
Heating and Cooling
Heating and Cooling
All apartments have been fitted with a split system reverse air conditioner.
Cooking
Heating and Cooling
Heating and Cooling
Cooking: Induction cooktop hob (electricity)
Freeview TV
Freeview TV
Freeview TV
All Freeview Digital TV Channels are rebroadcast throughout the complex.
Internet
Fibre Internet (NBN)
Each Mason Sq apartment has Fibre to the Premises (FTTP) connection. The network and the wholesale provider is OptiComm, an NBN equivalent. Only Internet Providers who sign up to OptiComm can connect your internet. Most major internet providers like Telstra or Optus do not currently offer fixed-line services to our building. ADSL2+ is not available in Mason Sq.
Wholesale Provider: OptiComm
Retail Internet Providers:
Full list at https://www.opticomm.com.au/service-providers/
Mason Sq Free Wi-Fi: Located in amenities, look for the QR code for connection.
4G/5G Mobile Internet: You can obtain Mobile Internet as an alternative to the above Fixed Line fiber connection. Please note mobile reception has been known to be limited in certain areas, please check coverage before signing to contract.