New Resident and Move-In Info

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Moving can be stressful, and moving into an apartment tower has unique requirements. The Building Management team are here to help you understand these requirements to ensure your move goes smoothly. 

Any moves in and out of the building need to be booked with the building management team. This is done to enable you to be supported by the team and have safe access to the lift. Any item that needs a trolley, more than one person to lift, or needs the lift doors to be held open needs to be booked. 

Move times are available on the Mason Sq Resident Hub app.

 The Process

• Contact the Resident Services team on email.
• You will need to provide your name, apartment number, mobile number and proposed move date and time. They will confirm if your proposed move time is available or provide alternatives if times are already booked out.
• Complete the Resident Registration form online—the link will be provided to you via email with the move time confirmed in step 1. 
• You will need to have: 
  • a copy of your lease/settlement, 
  • removalist details
  • removalist insurance certificate
• You will receive an email from the Building Link, the resident hub portal for the building.
• Contact the utilities that service your apartment to create your accounts.
• Confirm all details with removalist and Resident Services team before your move. The move time appointment needs to be followed as there maybe bookings around yours. If you miss your time, a new appointment will have to be made.

On the day you need to contact the Resident Services team before your move commences to ensure we have you in the best location and the move day ant the induction can be completed. This ensures that your move goes smoothly on the day.

Mason Sq complex has embedded networks. Please see our services page for more info.

It can be difficult to organise large deliveries to apartments. All deliveries must be booked via the Resident Hub, we ask that deliveries are organised between the move times and one business day notice is given to Building Management. If there is a move booked in at that time—the delivery will need to wait until the lift is available. 

Food Deliveries

Food deliveries drivers are guests of you, any loss or damages caused are the responsibility of the lot owner. 

Some apartments have an attached car space. You can only park in your

allocated space.  

Parking in the wrong space can result in your car being towed away. 

Only park in your allocated bay. For more info see Parking.

There are many shared common areas in each of our buildings. Some amenities do require a booking and deposit made via Resident Hub. For more info see the amenities page.

While Mason Sq is pet friendly, you need to ensure that pets do not defecate on common property. More info here.

Threats to safety, trespassers, fire, serious medical injuries, noise. 

Call 000 (Triple Zero) from any phone.

Building Management Team is onsite during certain hours, see here for more info.

Common area emergencies call the Building Management Team. 

If not a common area issue, callout charge may apply. 

Non-emergencies—emailing the Building Manager is best option.

Emergency Evacuation & Tones 

Emergency exit paths are displayed near the lifts on each floor.

1. Alert Tone: Be alert, there is a fire likely in the building, get ready for any announcements.

2. Evacuation Tone: This tone will ask you to leave the building. Exist only down the stairs. Exit to the emergency holding area until given all clear to go back.

Lost Keys

Call one of the below locksmiths for assistance;

• Gibsons Locksmiths - 93261322 -  http://www.gibsonlocksmiths.com.au/ 
• Wynns Locksmiths  - 94951122 -  https://www.wynnslocksmiths.com.au/ 

New Keys or Fobs

If your an Owner, please download forms via the Resident Hub or contact Building Management for access. 

Contents Insurance

The Owners Corporation maintains insurance for the replacement of the building, this insurance will not cover items inside a private apartment. 

Damages & Repairs

Something broken in your apartment, if you are a tenant, contact your property manager. If you are an Owner, consult the building manual on Mason Sq Hub, or you can engage your own contractor.  

Flooding in your apartment please contact the Building Management team immediately.

No electricity? 

Please check you are up to date with your account, check the switchboard in your apartment, otherwise contact Building Management for advice.